RTI One-Year Limited Warranty
(Applies only to equipment owned and operated in North America)
During
the
One-Year Warranty period,
MAHLE Clevite Inc., RTI Division
(RTI)
is
solely
responsible
for
costs associated with
parts and labor for repairs needed due to defects
in material and/or workmanship. RTI is not responsible for the costs associated with
repairs needed due to improper use or a lack of normal maintenance. RTI’s goal is to
provide a timely turn-around of the covered product requiring warranty repair.
The Customer is responsible to ASSIST AND PARTICIPATE with RTI Technical
Support in the over-the-phone diagnosis process of:
A) Determining that a legitimate failure has occurred and that the complaint is
not just the result
of
inadequate
training
and/or
improper
use
that
could
be
easily
remedied
by over-the- phone instructions.
B) Determining the nature of the failure and that it is reasonable for RTI
Technical
Support
to judge over the phone that the failure is warrantable.
C)
Determining
the parts
necessary
to make the
repairs
so that
those
parts can be
shipped via the appropriate expedited method at the expense of RTI if the failure
is warrantable.
During the One Year Warranty period for failures that are deemed by RTI to be
warrantable, RTI is solely responsible for
providing
Field
Repair
Service within a
reasonable period
of
time after
a
warrantable failure
is
reported. Field
Repair Service is
generally available in all areas within 150 miles of major metropolitan areas of the US. A
reasonable period of time will depend on the location of the customer and the time of
the year. RTI maintains a large network of Service Providers in the US. When Field
Repair Service is needed, in most locations near a major US metropolitan area, and
during most times of the year, a reasonable period of time for Field Service is 24 to 48
hours after parts are received by the Customer.
Since repair parts from RTI will normally arrive 24 to 48 hours after the Customer
reports a failure, the Customer may at his sole option and discretion, choose to make
the necessary repairs, with over-the-phone support from RTI Technical Support so
as to minimize downtime. In such case, RTI will compensate the Customer or the
Customer’s employee as appropriate for the time necessary to make repairs if the
failure is covered by warranty.
It is the
Customer’s responsibility
to maintain the RTI
Equipment according
to
instructions
in the RTI
Operation
Manual for the covered product as well as to operate
the equipment in a commercially reasonable manner as generally described in the
RTI Operation Manual. RTI provides free Technical Support over toll-free telephone
lines in the US to assist the customer in this regard for the life of the covered product.
The Customer should review the legal Warranty Disclaimer for more details
of coverage and limitations.
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